Refund Policy

1. Overview

At Aimpossible, operated by Evgeny Lysenko ("Aimpossible," "we," "us," or "our"), we are committed to transparency and fairness. This Refund Policy explains the circumstances under which refunds may be issued for payments made through our Service.

By using Aimpossible, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. Understanding How Payments Work

Before discussing refunds, it's important to understand how payments work on Aimpossible:

2.1 Payment Authorization

When you set a goal, you authorize a conditional payment up to your stake amount. No money is charged at this time.

2.2 Self-Assessment

After your goal deadline, you have 5 days to complete an honest self-assessment using a slider (0% to 100% achievement).

2.3 Payment Calculation

You are charged only for the percentage you did not achieve:

• Formula: Payment = Stake Amount × (100% - Achievement %)
• Example: $100 stake × (100% - 80%) = $20 charged

2.4 Grace Period

You have 1 hour after submitting your self-assessment to revise it if you made a mistake.

3. No Refund Policy

The following situations do NOT qualify for refunds:

3.1 Change of Mind

Once a goal is set and you have authorized payment, you cannot cancel or receive a refund due to a change of mind. This policy ensures commitment to your goals.

3.2 Failure to Achieve Goal

If you did not achieve your goal, this does not qualify for a refund. The purpose of the Service is to motivate achievement through financial commitment.

3.3 Self-Assessment Regret

After the 1-hour grace period expires, you cannot request a refund because you disagree with your own self-assessment. The grace period is specifically designed to allow corrections.

3.4 Failure to Complete Self-Assessment

If you fail to complete your self-assessment within 5 days of your goal deadline and are automatically charged 100% of your stake, this does not qualify for a refund. You receive multiple reminder notifications during this period.

3.5 Personal Circumstances

Personal circumstances, emergencies, or life events that prevent goal achievement do not qualify for refunds. We understand life happens, but the integrity of the commitment system requires this policy.

4. Eligible Refund Situations

Refunds ARE available in the following circumstances:

4.1 Technical Errors

If a charge occurs due to a verified technical malfunction of the Aimpossible platform, including:

• Payment processing errors: Duplicate charges, incorrect charge amounts due to system bugs
• Application errors: App crashes during self-assessment submission that result in incorrect assessments being recorded
• System failures: Server errors that prevent proper self-assessment submission or cause incorrect charges
• Data corruption: Technical issues that result in incorrect goal or stake information being used for charging

4.2 Unauthorized Charges

If you did not authorize a charge and can demonstrate that your account was compromised or accessed without your permission, you may be eligible for a refund. This includes:

• Charges made after your account was hacked
• Goals set by someone who gained unauthorized access to your account
• Fraudulent activity on your account

4.3 Service Unavailability

If Aimpossible experiences extended downtime that prevents you from completing your self-assessment within the required timeframe, and this results in an automatic 100% charge, you may be eligible for a refund or adjustment.

5. Refund Request Process

5.1 Timeframe

Refund requests must be submitted within 14 days of the charge date.

5.2 How to Request

To request a refund, you must:

1. Email us at contact@aimpossible.com
2. Include "Refund Request" in the subject line
3. Provide the following information:
   • Your account email address
   • Goal name and deadline
   • Date and amount of the charge
   • Detailed explanation of why you believe the charge was in error
   • Any supporting evidence (screenshots, error messages, etc.)

5.3 Investigation Process

Upon receiving your refund request, we will:

1. Acknowledge receipt within 2 business days
2. Investigate the issue by reviewing:
   • System logs and technical records
   • Your account activity and goal history
   • Payment processor records
   • Any evidence you provide
3. Make a determination within 10 business days
4. Notify you of our decision via email

5.4 Refund Decision

Our refund decisions are made at our sole discretion based on the investigation findings. We will provide a clear explanation of our decision.

5.5 Refund Processing

If your refund is approved:

• Full or partial refund will be issued to your original payment method
• Processing time depends on your payment provider (typically 5-10 business days)
• You will receive a confirmation email with refund details

6. Disputed Charges

6.1 Contact Us First

If you believe you have been charged incorrectly, please contact us at contact@aimpossible.com before initiating a chargeback with your payment provider. We are committed to resolving issues fairly and promptly.

6.2 Chargeback Policy

If you initiate a chargeback without first contacting us:

• We will respond to the chargeback with evidence of the legitimate charge
• Your account may be suspended pending resolution
• If the chargeback is found to be without merit, your account may be terminated

6.3 Good Faith Disputes

We understand that legitimate billing disputes occur. If you contact us in good faith to resolve a dispute, we will work with you constructively regardless of the outcome.

7. Prevention: How to Avoid Charges

To minimize the likelihood of needing a refund, please:

• Choose stake amounts carefully: Select an amount that motivates you without causing financial hardship
• Set realistic goals: Goals should be challenging but achievable
• Complete self-assessments on time: You have 5 days and will receive reminders
• Use the grace period: Double-check your self-assessment within the 1-hour window
• Keep your account secure: Use a strong password and enable any available security features
• Review Terms of Service: Understand how the platform works before setting goals

8. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email. Your continued use of the Service after changes constitutes acceptance of the updated policy.

9. Questions and Contact

If you have questions about this Refund Policy or need to request a refund, please contact us:

Evgeny Lysenko (Aimpossible)
Zenkova str., 59, apartment 10
050000, Almaty, Kazakhstan
Email: contact@aimpossible.com

We are committed to responding to all refund inquiries within 2 business days and resolving issues within 10 business days.